Purchases

All Jewelry is guaranteed to be free from defects in materials or craftsmanship.

Should a problem arise with jewelry purchased at Artistry in Gold and our

examination reveals it was not due to normal wear or loss of stone was not due

to accident or negligence, we will repair or replace the item at no additional

cost. Specifically excluded would be any jewelry items that have been altered

by someone other than Artistry in Gold personnel.  Guarantee does not cover

chipping or breakage of any genuine or synthetic gemstone or diamond.  Each

item of jewelry purchased at Artistry in Gold must be inspected every six

months for the guarantee to remain in effect.  Artistry in Gold recommends that

any pieces of jewelry valued at $500 or more be insured by customer.


Repairs

We guarantee the repairs we make and the stones we set for one (1) year from

the date of service, unless specified otherwise. We cannot guarantee the

integrity of jewelry not purchased from Artistry in Gold, only the work we have

preformed. We guarantee sizing for 7 days from the date of service. We cannot

guarantee the loss of any stones set with three (3) or less prongs even if we

have repaired the prong or set the stone.  We cannot guarantee the loss of

stones weighing .50ct or more that have been set with four (4) prongs or less. 

We cannot be responsible for damage to fracture-filled, Moissanite, treated

diamonds or gemstones. In order to prevent damage, the customer must

disclose any such treatments prior to the repair work being preformed.

We do not guarantee the life of our watch batteries. All watches use batteries

differently. If the watch isn’t working correctly, it will compromise the life of the

battery. We do not work on any ceramic or wood watches.


Returns

All showcase purchases are returnable with receipt within thirty (30) days from

the date of purchase.  We will refund 100% provided the item is in new/unworn

condition (not sized and stones in new condition, no custom alterations).

Returns will be refunded in the form of a check. Credit card purchases will be

credited to the original bank card.  If item has been sized/altered, return will be

in the form of a Gift Certificate less 20%. All custom designed or special order

jewelry purchases are returnable within thirty (30) days from the date of

purchase with receipt.  Refunds will be made in the form of a gift certificate less

20% to cover any labor or restocking. Due to their fragile nature, gold roses are

not returnable. Consignment and Estate items are not returnable.