All Jewelry is guaranteed to be free from defects in materials or craftsmanship.
Should a problem arise with jewelry purchased at Artistry in Gold and our
examination reveals it was not due to normal wear or loss of stone was not due
to accident or negligence, we will repair or replace the item at no additional
cost. Specifically excluded would be any jewelry items that have been altered
by someone other than Artistry in Gold personnel. Guarantee does not cover
chipping or breakage of any genuine or synthetic gemstone or diamond. Each
item of jewelry purchased at Artistry in Gold must be inspected every six
months for the guarantee to remain in effect. Artistry in Gold recommends that
any pieces of jewelry valued at $500 or more be insured by customer.
We guarantee the repairs we make and the stones we set for one (1) year from
the date of service, unless specified otherwise. We cannot guarantee the
integrity of jewelry not purchased from Artistry in Gold, only the work we have
preformed. We guarantee sizing for 7 days from the date of service. We cannot
guarantee the loss of any stones set with three (3) or less prongs even if we
have repaired the prong or set the stone. We cannot guarantee the loss of
stones weighing .50ct or more that have been set with four (4) prongs or less.
We cannot be responsible for damage to fracture-filled, Moissanite, treated
diamonds or gemstones. In order to prevent damage, the customer must
disclose any such treatments prior to the repair work being preformed.
We do not guarantee the life of our watch batteries. All watches use batteries
differently. If the watch isn’t working correctly, it will compromise the life of the
battery. We do not work on any ceramic or wood watches.
All showcase purchases are returnable with receipt within thirty (30) days from
the date of purchase. We will refund 100% provided the item is in new/unworn
condition (not sized and stones in new condition, no custom alterations).
Returns will be refunded in the form of a check. Credit card purchases will be
credited to the original bank card. If item has been sized/altered, return will be
in the form of a Gift Certificate less 20%. All custom designed or special order
jewelry purchases are returnable within thirty (30) days from the date of
purchase with receipt. Refunds will be made in the form of a gift certificate less
20% to cover any labor or restocking. Due to their fragile nature, gold roses are
not returnable. Consignment and Estate items are not returnable.